Carli Velocci is a writer and editor who’s obsessed with video games, technology, and culture. She was the Gaming Lead and Copy Chief at Future, but before that, they contributed to a number of publications, including The Verge, Polygon, Vice, Paste Magazine, and more. To exercise this right, you must inform us of your decision to cancel your order by an unequivocal statement. Achievements, meanwhile, have no such farming restrictions, and can be earned freely during the two-hour refund window without issue. If you feel your refund was unfairly refused, you can issue another request and it’ll be reconsidered by a different Valve employee.
This should be equal to the sum of just the games you selected to refund. Once approved, only those games will be removed from your library and your physical security Steam wallet will be credited with their purchase price. According to Valve, any refund made within 14 days of purchase for a game with less than two hours of playtime will be automatically approved. If you’ve requested a number of refunds recently, or your refunds falls outside of the 14-day/two-hour window, it won’t be automatically approved and will instead be manually reviewed by a Valve employee.
Once cancelled, your subscription will no longer automatically renew but you will retain access to the content and benefits of the subscription through the end of your current billing cycle. Since the start of May 2017, gifting games on Steam works a little differently. Where gifts used to exist as items in your inventory, they must now be sent or scheduled to one of your Steam friends at the time of purchase. If a friend declines your gift, the purchase will be refunded instead of the game appearing in your inventory.
For less-popular games, this can mean cards won’t start dropping until the 14-day refund window has passed. You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, or your original payment method does not technically support the refund. If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet.
If you buy multiple games in a single transaction, can you refund just one of them?
Certain bundles that include non-refundable DLC may not be eligible for a refund, and Steam will let you know this when you first buy the bundle. You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds. Yes, although you may have to pay the cheaper price out-of-pocket since refunds can take up to seven days to process.
- You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.
- When the item is available for that price, your buy order will automatically purchase it.
- This wikiHow will teach you how to view your list of active buy orders on Steam.
- She was the Gaming Lead and Copy Chief at Future, but before that, they contributed to a number of publications, including The Verge, Polygon, Vice, Paste Magazine, and more.
Video Content
Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game 32 skills you need to become a good python developer by mistake; maybe you played the title for an hour and just didn’t like it. “You’ve requested a bunch of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds.”
Everything you need to know about Steam refunds, explained
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam. For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal.
How long does it take for the money to show up after a refund has been approved?
Valve doesn’t distribute sales revenue to developers until the end of the calendar month after the sales have been made, meaning devs don’t see money from January’s sales until the end of February. Because the Steam refund window is typically only 14 days, developers technically don’t lose money from refunds—they simply never see the sale in the first place. Most refunds are processed within seven days of approval, but a map for the new world of blockchain refunds for purchases made using international payment methods can take longer.